Month to month contract  No onboarding fees

• Unlimited Onsite and Remote Support with no travel fees. 
• Free loaner equipment for all workstations, laptops, servers, and peripherals.  
• Vendor Management.  For ALL your IT problems you only need to contact us.  We will contact and work with the appropriate vendor (i.e. comcast, PM Vendor, EMR Vendor) to solve the problem and report back to you.  Let us wait on hold while you continue to see patients. 
• Complete security solution including active firewall subscriptions, Web Filter Subscriptions, Anti-Virus Software, Anti-Ransomware Software, Anti-Malware Software. Everything you need to pass an SRA and keep your network as safe as possible. 
• Manual after hour updates on all equipment.  No surprise downtime due to an after-hour windows update. 
• Online training for all staff on computer security and privacy policies.  Completed in less than an hour, all your staff will earn a certificate after training.  Staff will then receive a “test” phishing email to assess their security knowledge and ability to recognize online scams and risks.  
• Daily monitoring of backups with remediation as needed.  Daily screenshot review on all backed up systems.  Monthly full restore tests for all backed up systems.  Includes DATTO backup device, local and Cloud storage.
• Annual Security Risk Assessment and we will help you attest and complete the MIPS program audit. 
• PCI Compliance monitoring and completion 
• Remote Access for any staff that require it 
• Web portal with reports on your network’s health, support tickets, and hardware inventory.  We also provide you with an updated report that includes your IT inventory, secure passwords for all equipment, custom help documents, and vendor information with site IDs and contacts.  

Our local helpdesk is active from 6:30am – 5pm.  We provide immediate support via online Chat, Phone, and Email.  Over 95% of all support requests are answered under 1 minute, no messages, no callbacks – talk to an actual tech in less than a minute!  We do not outsource any of our support, you will get to know each of the techs responding to your support issues.  We provide after hour support as well via our return call system.